In addition to the LOVE communication skills taken from Motivational Interviewing, CRAFT prescribes positive communication skills as additional communication tools for your toolbox. You might be thinking: “wouldn’t that be nice…to just be positive!” But CRAFT breaks it down into seven elements, all within your reach. These elements will improve any kind of communication, but they are especially useful for making requests. What we have found with these seven elements is they are both straightforward and difficult to do, so practice is important.
“Positive communication” does not mean only saying nice things and avoiding conflict. Here’s what it does mean: (For examples and more explanation, see our chapter on Positive Communication in Beyond Addiction.)